Our Return Policy
At Maherspub, we want customers to feel confident when purchasing from our website. For this reason, we offer a 30-day return period starting from the date your order is delivered.
If more than 30 days have passed since the delivery date, we may not be able to offer a full refund or exchange.
To qualify for a return, the item must meet the following conditions:
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The product must be unused
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The item must remain in its original condition
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The product must be returned in its original packaging
Products That Cannot Be Returned
Certain items cannot be returned due to hygiene, safety, or product protection regulations.
These items may include:
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Perishable products such as food or flowers
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Newspapers or magazines
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Intimate or sanitary goods
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Hazardous materials
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Flammable liquids or gases
Additional non-returnable products may include:
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Gift cards
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Downloadable software products
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Certain health and personal care items
To request a return, you must provide a receipt or proof of purchase.
Please do not send returned items directly to the manufacturer.
Cases Where Partial Refunds May Be Issued
In some situations, only a partial refund may be granted. These situations may include:
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Books showing visible signs of use
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CDs, DVDs, software, video games, cassette tapes, or vinyl records that have been opened
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Items returned with missing parts or damage not caused by our error
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Products returned more than 30 days after delivery
How Refunds Are Processed
Once your returned item has been received, our team will inspect it carefully.
You will receive an email notification confirming that we have received your return shipment.
After inspection, we will inform you whether your refund request has been approved or declined.
If the refund is approved, the amount will be processed and credited to your original payment method within several business days.
Delayed or Missing Refunds
If you have not received your refund yet, please follow these steps:
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Check your bank account again.
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Contact your credit card provider, as processing times may vary.
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Contact your bank, since some refunds may take additional time to appear.
If you have completed these steps and still have not received your refund, please contact us at:
Email: [email protected]
Sale and Promotional Items
Refunds are generally available only for regular-priced products.
Items purchased during sales, promotions, or discounted offers may not be eligible for refunds.
Exchanges for Damaged or Defective Items
We replace products only if they are defective or damaged.
If you need to exchange an item for the same product, please contact us first by email and send the item to the return address listed below.
Email: [email protected]
Returns for Gift Purchases
If the product was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the returned item once it has been received.
If the item was not marked as a gift when purchased, the refund will be issued to the original purchaser, who will be notified about the return.
Returning Your Product
To return a product, please send the item to the following address: 58 Grand Canal Street Upper, Dublin, Ireland
Customers are responsible for the cost of return shipping, and these costs are non-refundable. If a refund is issued, return shipping costs may be deducted from the refund amount.
The time required for an exchanged item to reach you may vary depending on your location.
For higher-value items, we recommend using a trackable shipping service or shipping insurance, as we cannot guarantee that returned packages will be received.
Contact Our Support Team
If you have any questions regarding returns, exchanges, or refunds, please feel free to contact our support team.
Email: [email protected]